Voicemail to Email

When a caller leaves a voicemail, the message is automatically delivered via email as a WAV file attachment – the voicemail indicator light on the phone will NOT illuminate. Voicemail to email is configured by default for all employees who were fired after March 2020. Any employee hired prior to that may request their mailbox be upgraded to have their voicemail messages delivered to their court issued email account.

1. Locate the Message in your Outlook Inbox

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2. Open the Message.

3. Double Click the WAV file.

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Traditional Voicemail

1. From any phone dial 585.530.3030 to connect to CallPilot.

2. Enter your mailbox number and password.

Your mailbox number is your 5-digit extension.

3. From the main menu PRESS 5 to listen to your messages.

While a Message is Playing:

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