Overview

This guide is essential for employees who have raised help desk tickets using the AD4-HelpDesk email and received a 'View Request' link in response.  It walks them through the process of creating an Atlassian account to access and manage their help desk tickets efficiently within the Jira Cloud platform.

Desired Outcomes

Enhanced User Access and Interaction: The goal of this guide is to streamline the onboarding process for users seeking to access their help desk tickets.  By creating an Atlassian account, users can seamlessly view and manage their tickets in Jira Cloud.  This not only improves user engagement with the help desk platform but also contributes to the overall efficiency of issue resolution and support services.

Step-by-step guide

1. Request Help:
   1. Send an email to ad4-helpdesk for assistance.
2. Receive Reply:
   1. Look for the reply email; you'll find a link at the bottom that says 'View Request.'
   2. 
3. Access Webpage:
   1. Click on 'View Request,' and your browser will open to a webpage.
   2. 
4. Enter Email:
   1. On the webpage, enter your 'Courts' email address and click 'Next.'
   2. 
5. Continue with Atlassian:
   1. Click 'Continue with Atlassian account.'
   2. 
6. Login Screen:
   1. At the login screen, choose 'Microsoft.'
   2. 
7. Choose or Enter Email:
   1. If your 'Courts' email is shown, select it; otherwise, choose 'User another account' and type your full 'Courts' email address.
   2. 
8. Accept Permissions:
   1. On the 'Permissions requested' screen, click 'Accept.'
   2. 
9. Verify Email:
   1. Check your email for a verification code. Copy and paste the code in the 'Verify' field on the webpage and click 'verify your account.'
   2. 
10. Skip Questions:
    1. If asked to answer questions, click 'Skip Question' for each prompt.
    2. 
11. Success!  You should now be in Jira Cloud and able to view your ticket(s)
    1. 

Related articles

• Page:
  Creating Your Atlassian Account for Jira Cloud Help Desk